Return & Refund Policy
At ShopBanty, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.
Returns
You may request a return within 7 days of receiving your order if:
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The item is damaged, defective, or incorrect
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The item is unused, in its original packaging, and in sellable condition
To request a return, please contact us at:
📧 support@shopbanty.com
Include your order number, photos of the item, and a short description of the issue.
Items Not Eligible for Return
Used or damaged products (not caused by delivery issues)
Items without original packaging
Clearance or final sale items
Refunds
Once we receive and inspect your returned item, we’ll notify you of the approval or rejection of your refund.
If approved, your refund will be processed within 5–7 business days, to your original payment method or as store credit.
Exchanges
Need a different size, color, or replacement? Contact us—we’ll be happy to assist with free exchanges for eligible items.
Questions?
We’re here to help!
📧 support@shopbanty.com
📞 +234 8142699290
