Frequently Asked Questions (FAQ)
We’ve answered some of your most common questions to make your shopping experience smooth and stress-free.
1. How long does delivery take?
We deliver nationwide within 2–5 business days, depending on your location. You’ll receive a tracking number once your order is shipped.
2. Do you offer payment on delivery?
Yes, Pay on Delivery is available in select cities. You’ll see this option at checkout if your location is eligible.
3. How can I track my order?
Once your order is shipped, you’ll receive a tracking link via SMS or email. You can also use the Order Tracking page on our website.
4. What is your return policy?
We accept returns within 7 days of delivery for items in their original condition. Please visit our Return & Refund Policy page for full details.
5. What if I receive a damaged or wrong item?
We sincerely apologize! Please contact us within 48 hours with photos of the item, and we’ll resolve it quickly—either with a replacement or a refund.
6. Do you have a physical store?
No, ShopBanty is 100% online, which helps us keep prices low and pass the savings on to you.
7. How do I contact customer support?
You can reach us via:
📧 Email: support@shopbanty.com
📞 Phone/WhatsApp: +234 8142699290
